RWS Entertainment Group has launched RWS Staffing, a turn-key staffing solution for theme parks and resorts. This innovative service supports the extensive live entertainment and full-scale productions RWS is known for, assisting clients with a very real need to fill seasonal operations and guest service positions.
“Seasonal staffing has always been a challenge for theme parks and resorts,” said Ryan Stana, founder and chief executive officer of RWS Entertainment Group. “For decades the hospitality industry has supplemented their local workforce with international students participating in study abroad programs. Due to the COVID-19 pandemic, the availability of those programs has dramatically decreased leaving theme parks and resorts with a tremendous staffing challenge.”
In the summer of 2020, RWS reacted quickly to fill the need of several long-time clients by matching them with ambitious performers eager to put their theatrical training to work in a new environment. This pilot program, which included extensive safety and health training for employees, turned out to be a successful combination, providing an incredible guest experience for visitors and filling a critical need for RWS clients.
After the successful pilot program in 2020, and as the need for seasonal employees continues to grow, RWS is expanding the program and opening its services to hospitality businesses across the country.
RWS Staffing is equipped to help theme parks and resorts fill open guest relations, front desk, operations, food service, retail, and entertainment roles with aspiring and seasoned entertainers looking for opportunities to expand their experience. RWS staffers are trained to create moments of surprise and delight, delivering spontaneous or planned performances that elevate the overall entertainment experience for guests.
“Together with our clients and cast members, we’ve raised the guest experience by placing animated, motivated, performance-driven professionals in positions that boost both service and showmanship,” added Stana. “Clients tracked a direct increase in guest satisfaction and cast members had the experience of a lifetime.”