Funcity, one of the biggest family entertainment centres in India (owned by Dubai-based Landmark Group) has recently adopted Semnox’s SmartFun app to enhance user experience. This mobile app enables Funcity to provide customers with functionalities expected by FEC end-users, such as the purchase of new cards, linking, managing, and topping-up an existing card. Funcity currently operates 28 centres across India.
SmartFun aims to provide Funcity and its clientele with increased versatility – for example, by allowing communication and engagement via push notifications. Allowing customers to view all transactions and game-play history, meanwhile, reduces the support needed to answer customer queries. Customers can block lost cards as well as link multiple cards with the ability to transfer credits between the cards if required. The store locator feature allows customers to find the nearest Funcity location.
“We at Funcity always strive to increase customer convenience coupled with strong customer focus. The SmartFun app is in that direction and it becomes more critical with new norms of social distancing and allows clients to buy, manage, track on their own. Partnering with Semnox has helped us to adopt to latest technology trends and roll out these new age solutions to our clients,” said Tarun Rangwani, Funcity India Head.
Known as the Funcity India app on the App Store and Play Store, SmartFun converts all features previously available only on the Funcity website and brings them to the end-user.
“Being an industry leader in technology led solutions for FECs, we at Semnox always strive to stay ahead of the trends and demands of the market. Now any FEC and arcade can quickly and easily use the ready to deploy app, with their own branding,” said Umesh. B. Prabhu, director, Semnox Solutions.