The Bingo Association has announced the launch of the licensed bingo sector’s first ever, industry wide, customer self-exclusion scheme.
The bingo industry is committed to supporting and helping customers who may find that they are experiencing difficulties managing their gambling in licensed bingo premises and has worked with leading industry membership software developer ISD and SmartEXCLUSION to develop a system that can easily be accessed by both operators and customers.
The Bingo Industry Self-Exclusion Scheme is a web-based system that manages the records of players who have voluntarily requested to be excluded from licensed bingo premises across Great Britain. The scheme requires individuals to register and once complete their details are added to a national database. To initiate the process, a customer must be interviewed by a trained individual and complete and sign a self-exclusion form. This process can be undertaken in person at licensed bingo premises or by making a request through The Bingo Association website.
Miles Baron, chief executive, The Bingo Association said: “The Bingo Association takes the sensitive issue of problem gambling seriously and as a leading Trade Association in the gambling sector, wishes to offer as much support as possible to both our members and their customers. The Bingo Industry Self-Exclusion Scheme is one of a number of initiatives that the Association has been working on to ensure that the Licensed Bingo Industry is at the forefront of Social Responsibility.”
Dirk Hansen, chief executive, GamCare said: “GamCare welcomes this initiative from The Bingo Association to make the process of self-exclusion easier to access for individuals who are experiencing problems with gambling. Self-exclusion can be an important first step to getting gambling issues under control, and additional support is available through the National Gambling HelpLine and our Counselling Services.”