Sir Goony’s Fun Zone is the newest addition to Semnox’s growing list of clients. This Chattanooga, Tennessee family entertainment centre has invested in a Semnox POS system, a swipe card system, and self-service kiosk.
Dutch Magrath III, president of Sir Goony’s, said: “Before we invested in Semnox’s Parafait system, our self-service kiosk only allowed cash to be put on cards for arcade game use,”
“We have many attractions, multi-attraction purchases, 2-hour unlimited options, and many other options that now can all be done on our Semnox kiosk.”
“Customers even use the kiosk to produce cards from online purchases using a QR code scanner. A customer can reserve a time and purchase attractions online and then get the cards at the kiosk when they arrive without waiting in line at the counter. We are finally catching up to what theaters have done for years!”
The Parafait self-service kiosk also allows guests to purchase RFID cards, check account balances, and recharge their accounts — all with maximum efficiency and zero involvement of staff.
Sir Goony’s also specialises in birthday party celebrations. With the Semnox Parafait system, Sir Goony’s now has a seamless online booking system. When a reservation and payment is made on the Semnox system, it integrates with the POS system. This helps avoid double scheduling the same slots. With Parafait’s Party Booking Software from Semnox, it is quick and simple for guests to check available slots, reserve party halls, make group bookings, customise and schedule their bookings, and make secure online payments through credit card or Paypal.
Magrath said: “All POS/Swipe card system providers charge monthly software use and phone tech support.”
“Semnox is a breath of fresh air! They take calls, work quickly to solve issues, and follow up to make sure all problems are resolved. My previous provider charged more for monthly service, never responded to calls, and typically left problems uncorrected. By the time of the switch, more than half of our readers were not operational and the previous provider refused to repair or sell us replacement readers. Semnox’s tech support is great, and the installation was a very pleasant experience. We are very happy with our choice of Semnox as our POS/TAP Card supplier!”
Brian Duke, senior sales partner for The Americas, added: “It’s great that Dutch decided to upgrade from his previous system to now showcase Semnox’s Parafait system and its capabilities to all of his customers.”
“Plus, Amusement Products hosts FEC Success Institute twice a year at his facility, and this demonstrates our solid partnership and ability to deliver the best for his attendees as well.” FEC Success Institute is the family entertainment centre industry’s longest-running educational seminar that covers a variety of topics to educate both new and existing FEC operators.