The newly remodeled FEC Energyplex in Kelowna, British Columbia, chose to reopen with Semnox’s Parafait venue management platform and RFID card system throughout the facility. Their expansion allows them to now offer attractions such as an enlarged Arcade with redemption, Xtreme activities like a 30ft Rock climbing wall, Skytrax, Laser Tag along with full enhanced food service and bar. They also have a Kids zone with Energy Cube and Ballistix for younger play. Energyplex included the Parafait LUMIN tap-to-play debit card readers, Klassic self-service kiosk, XTER RFID tap-to-access readers for attractions, full Food & Beverage management as well as web functions for online Party booking and sales.
“We want to thank the Semnox team for all their hard work setting up, training, fine tuning and supporting the Energyplex with their amazing Parafait Solution” said Erik & Caro Brouwer, owners of Energyplex. “I know we had some very specific, not every day wishes, and the Semnox team have been on top of it every time. A business like Semnox truly understands customer service. During the pandemic a lot of businesses have compromised on customer service but the entire team of Semnox has exceeded our expectations time and time again. Semnox’s Parafait solution with play cards, kiosk, and the entire POS is well received by both guests and staff. Despite lower visitor numbers, the average spend has increased significantly and our revenues are close to pre-covid levels.”
Brian Duke, senior sales Partner for Semnox Americas added “We’re so happy to have Energyplex join our ever-growing family of partners. We met online amid the lockdown during a Trainertainment virtual event and Erik waited until the following April 2021 to start the process. In spite of border closures, covid restrictions, difficulty shipping into Canada, delivery of new games held up by factories, construction delays and everything else he faced, Erik & his team were great to work with. Our people handled most of the installation remotely and talked his team through the rest. Despite all the many challenges, Energyplex finally reopened bigger and better with revenues exceeding pre-Covid.”