Eastern State Pen chooses Gateway

Gateway Ticketing Systems is now the official ticketing provider for one of most popular prison museums in the US.

Once the most famous and expensive prison in the world, Eastern State Penitentiary now operates as a museum and historic site. Last year, the Philadelphia-based nonprofit attraction sought a new ticketing system to more efficiently admit its 240,000 annual daytime tour visitors. It conducted a Request-for-Proposal (RFP) to find a robust point-of-sale/inventory management system to enable the selling of tickets and merchandise at the same time. Additionally, the solution needed to sell tickets online and accommodate daytime prison tour visitors and daytime group tours. It selected Gateway Ticketing Systems.

“Gateway’s solutions and services provide us tremendous flexibility in how we do business with them and operate efficiently,” said Brett Bertolino, vice president, director of operations, Eastern State Penitentiary. “Though Gateway is a global company, we’re excited that we’re doing business with another Pennsylvania-based company. It makes the relationship that much more special.”

“Eastern State Penitentiary is awe-inspiring and being able to work with them on crafting the right solution for their needs was a pleasure,” added Jamie Elswick, business solutions architect at Gateway. “As a fellow Southeastern Pennsylvania business, we appreciate the area’s deep historical roots and organisations like ESP who work to keep that history alive for us and our children.”

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