Betson has boosted its team with the addition of Dennis Graham as director of Parts Sales.
Previously, he worked for Enablx, a New Jersey based service provider that supports outsourced customer service programs. There he managed a staff of over 70 people working closely with customer service representatives as well as directly with clients. His accomplishments include improving client retention, increasing customer satisfaction and increasing available inventory on hand.
“We are delighted to welcome Dennis to the team, said Richard Zayas-Bazan, vice president of Betson Imperial Parts & Service. “His extensive management experience and customer service background will enrich the team and increase our offering in the market as we look to expand the parts department.”
“Dennis has an impressive customer service and project management background that will only strengthen Betson Imperial Parts and Service as it continues to evolve with our customers and the industry,” added Jonathan Betti, vice president of Sales and Business Development.
“I look forward to growing and meeting the challenges associated with this new position,” said Graham. “Betson Imperial Parts and Service has so much to offer and we want to be proactive in delivering and maximising ROI for our customers.”